CX & Service Design Explained 🍦 | Full-Stack & Unicorn Designers
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YouTubeBe DesignUX
CX & Service Design Explained 🍦 | Full-Stack & Unicorn Designers
Beyond UI & UX, let’s explore CX (Customer Experience) and Service Design with the same ice cream parlor 🍦 example: • CX = your overall impression as a customer (were you greeted warmly, did you feel valued?). • Service Design = the behind-the-scenes structure that makes everything work smoothly. When someone knows UI, UX, CX, and ...
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