Retailers are bracing for a predicted post-holiday surge in returns that could strain customer service teams and CRM-driven ...

Businesses across the UK have reported a rise in so-called "friendly fraud", or chargeback scams, where customers tell their credit card companies they haven't made the purchase listed on their ...

India's online shopping ecosystem is flourishing. With more than 270 million digital consumers and a market size expected to expand from $107.7 billion in 2024 to $650.4 billion by 2033 (IMARC), ...

When you file a chargeback, your credit card issuer steps in to help resolve the issue. They’ll temporarily credit the disputed amount to your account while they investigate the claim. During this ...

As fraudsters’ tactics grow more sophisticated, merchants must fight back with a combination of vigilance and better technology—including AI. Chargebacks are currently the worst they have ever been ...

Big update for anyone using UPI: From July 15, 2025, banks can instantly reprocess legit refund claims that used to get stuck. The National Payments Corporation of India (NPCI) announced this on June ...

The National Payments Corporation of India (NPCI) has announced a new rule that will make it easier for banks to resolve certain failed chargebacks on the Unified Payments Interface (UPI). This change ...

NPCI allows banks to bypass cap restrictions on genuine disputes, aims to boost trust in UPI ecosystem The National Payments Corporation of India (NPCI) has introduced new guidelines that simplify the ...

Friendly fraud increases merchant costs, impacting all consumers. Invalid chargebacks lead to higher fees, potential blacklisting. Chargeback costs shift to consumers, raising product prices. The ...

With chargebacks accounting for a significant chunk of the $130 billion projected losses for retailers due to card-not-present fraud by 2023, it’s easy to see why every e-commerce merchant must ...

Imagine losing billions in e-commerce revenue because consumers are taught how to game the chargeback system. This is the harsh reality facing digital marketplaces like Uber, Airbnb, Turo, and Etsy as ...