In 2006, Google patented a Browseable Fact Repository, which was an early version of what would develop into Google’s Knowledge Graph. It was a collection of facts related to entities, with ...

By definition, a knowledge base is a self-service repository or library used to store easily retrievable information about your product, service, or topic. Essentially, it’s a collection of your ...

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...

Personal knowledge-based software can store information permanently and make it accessible at any time you need. You can easily search, browse, and access documents, images, and other files from one ...

Discover how a powerful knowledge base can be your secret weapon for bettering customer service, agent satisfaction, and your business’ bottom line. We are a team of writers, experimenters and ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...