Customer feedback is one of the quickest and most efficient ways to improve your business. After all, who would know better than your customers what you do well and what could use improvement? The ...

Joule for Consultants isn’t only reducing repetitive work; it’s also reshaping how KPMG approaches SAP-enabled ...

Customer connection has become the defining advantage in e-commerce as brands balance personalization, data, automation, and ...

Stories of Using Employee Feedback from the Front Lines Employee feedback often reveals practical fixes that transform how ...

L&G’s Retail Protection business has made a series of underwriting improvements to simplify the application process and deliver better outcomes for ...

This concept isn’t new—in fact, it is the essence of representational state transfer (REST). Instead of converting to a ...

Attorneys and their law firms should strive to become THE destinations for thought leadership in the eyes of their clients ...

Leaders who are "work jerks" create toxic cultures, stressed out employees, and burnout. Here's how to stop being one.

A clear-eyed look at the $800 billion returns cycle: how it formed, where it fails, and what retailers must fix to prevent ...

A group of tech executives, app developers and Silicon Valley philosophers is seeking to streamline the messy matters of the ...

Quick-time events, despite everyone's best efforts to spice them up, remain pretty meh.