What fails first is governance. Once a conversational system starts influencing commercial outcomes, the business needs clear ...

Cloudflare created an open-source CMS it calls a "spiritual successor to WordPress" — and industry reaction has been equal ...

Customer success and revenue teams can build agentic retention workflows on Gainsight's customer intelligence using AI tools like Claude and ChatGPT San Francisco, CA — April 2, 2026 — Gainsight, the ...

Kustomer AI - Signals” surfaces real-time customer context, sentiment, and escalation risk directly to reps and managers before they engage, closing the gap between CX visibility and action.

TTEC today announced AI Gateway, a new software solution by TTEC Digital designed to connect modern AI capabilities with legacy contact center infrastructure through a single integration.

Two Breeze AI agents now charge only for completed tasks, cutting customer risk and aligning spend with outcomes.

Despite massive investments in AI tools, new research from Front shows most B2B teams are stuck paying high “Coordination Tax,” managing disconnected customer work behind the scenes San Francisco, CA ...

GetVocal introduces Control Center for real-time human-AI collaboration. Governance and oversight. Supervisors can monitor, ...

Media networks can now onboard and list audiences to DSP marketplaces like The Trade Desk and Yahoo DSP without secondary revshare fees, cutting total marketplace fees in halfSAN FRANCISCO--(BUSINESS ...

Behind the AI hype cycle, retail leaders are making one thing clear: test now, build fast and don’t lose the human element.

Agentic AI validation. Cyara introduces tools for testing AI agents in CX. Governance enhancements. New modules address ...

Ask NiceAI turns fragmented feedback and reviews into instant answers and ready-to-execute action plans PORTLAND, Ore., March ...