If you've ever seen your company's receptionist attempt to deal with a flood of incoming calls while trying to make sure each person gets the proper attention in a timely fashion, you may be ...

If the caller desires to obtain such information from time to time, the caller must call the answering system in each case, thus consuming valuable time. There exists a need for a substantially ...

Automated phone systems have become nearly ubiquitous in our efficiency-driven society, and many people frequently interact with them. Even though these phone systems, more formally known as ...

Most organizations still have some type of a business telephone system (formerly called a PBX, more often called a communications server or cloud-based system). That system typically falls under the ...

As part of an effort to achieve “sustainable staffing goals,” the Summit County 911 Center will use an automated nonemergency triage system to answer calls from the county’s nonemergency number. The ...

A more sophisticated version of Google Voice, FonGenie is an automated service that lets you manage your company’s phone-answering system online. Users can customize phone menu options and choose ...

If you have a question for America Online, prepare to give your index finger a workout. You’ll press 0 no fewer than 18 times before you reach a human being — and that’s if you don’t comply with AOL’s ...

The Pueblo County Sheriff's Department will unveil a new automated phone answering system next week. The computerized system will employ voice recordings to answer after-hours and weekend calls to the ...

Opinions expressed by Entrepreneur contributors are their own. Did you know the way you answer phone calls to your business could be driving away customers? According to Marketing Land, one study ...