LONDON & SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc., today announced a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to help businesses deliver personalized ...

Zendesk, the San Francisco-based customer support software company with Danish roots, has grown from offering a simple helpdesk tool to becoming a major force in the world of customer support software ...

Customer service and sales software provider Zendesk Inc. today announced that it has acquired artificial intelligence-powered workforce management solution Tymeshift Inc. for an undisclosed price.

Zendesk Inc. today debuted new generative artificial intelligence features that aim to make help desk teams more productive. The features are rolling out for the company’s flagship customer service ...

Zendesk today announced it has acquired Cleverly.ai, a Lisbon, Portugal-based platform that finds answers to customer’s questions by creating a knowledge layer on top of apps. Zendesk says it will ...

An imperative for businesses today is to deliver not just a good experience, but a differentiated, fast experience. For example, a customer may sit on hold on a support line for a few minutes, and ...

Zendesk has been offering customers the ability to track customer service statistics for some time, but it has always been a look back. Today, the company announced a new product called Explore ...

(RTTNews) - TELUS Digital Experience (TIXT) Wednesday has announced a strategic collaboration with Zendesk to integrate AI-powered customer service solutions with global CXM expertise. This ...

Zuper, a leading solutions provider to scale and modernize fast-growing field service organizations, today announced a new strategic investment from Zendesk, a global leader in customer service. This ...

Zendesk sees customer service as a way for its users to distinguish themselves from competitors and now allows them to bring that customer service advantage to their mobile, game and Web apps. The ...

Fintech startup Brex has advice for other startups struggling through the economic crisis: It may be difficult to sell your wares to new customers right now, but there are things you can do to get ...