If IVR survey completion rates are lower than you’d like, this post is for you. Learn the main reasons callers bail and how to fix them. IVR (Interactive Voice Response) phone surveys are a popular ...
Including a telephone component in Medicare Consumer Assessment of Healthcare Providers and Systems survey administration continues to be valuable because telephone responses comprise a substantial ...
When quarterly client satisfaction survey completion rates started slipping — and responses revealed confusion over how the 1 to 10 scoring system worked — 21Grams and parent company Real Chemistry ...
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