Brands are reimagining customer service in the digital era. Learn how AI, omnichannel support and a data-driven approach are shaping smarter contact centers. Introduce robots to humans. Combining AI ...
Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...
India, Jan. 16 -- The global integration of Artificial Intelligence (AI) has given a major push for the call center industry's massive smart transformation. AI tech now equips call centers with tools ...
The Sri Lanka Bureau of Foreign Employment (SLBFE) officially launched its modernized 24-hour Call Center today (01.01.2026) ...
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