Having more meaningful connections requires just a few thoughtful tweaks that can instantly elevate how you communicate. Here ...

You’ve heard the advice, and probably followed it too: Always ask open-ended questions and never limit yourself to Yes/No answers. It’s well-intentioned advice, but it’s wrong. I ask questions for a ...

“It stops them in their tracks every time,” I was telling a colleague. “It helps them think about their work in a new way.” This is my response when asked about how I get executives to open their ...

Meaningful conversation is not about talking more. It is about making someone feel seen. When you listen with care, respond with warmth, and ask thoughtful questions, people walk away feeling ...

Do you find it awkward when you have to make conversation with someone you don’t know? You’re not alone. Most people, even those, like me, for whom talking to strangers is a frequent part of our work, ...