SINGAPORE: Shopee Singapore announced on Friday (Apr 28) that it will commit to an average resolution time of two-and-a-half working days for refunds and return requests, as part of a broader ...

Thanks to the efforts of its operations and customer service teams, the e-commerce giant has established an industry-leading standard to better protect consumer rights. Ms Evelyn Goh, a 48-year-old ...

Shopee expands its Change of Mind policy to offer free returns on eligible items across all product categories within a 15-day guarantee period with no questions asked*, previously available only to ...

Shopee says customers who receive counterfeit items from Shopee Mall would be entitled to a refund worth three times the purchase price MANILA, Philippines – With Shopee’s 10.10 sale just around the ...

The Consumers Association of Singapore (CASE) and Shopee Singapore have inked a partnership reaffirming their dedication to protecting consumer rights through the adoption of CASE's Standard Dispute ...