The impact of coronavirus on the world is a story with an indeterminate beginning, an indiscriminate middle and no discernable end. In addition to inflicting a worldwide death toll in excess of 3 ...

RIT hospitality and service systems students returning to campus in the fall will now be part of Saunders College of Business. As of July 1, majors in hospitality and tourism management, and graduate ...

Service robots combine sensors, artificial intelligence, and autonomous movement to assist people in structured, real-world settings. Unlike industrial robots confined to factories, these systems ...

Hospitality is defined as “the friendly and generous reception and entertainment of guests, visitors, or strangers.” In the restaurant industry, we are all in the hospitality business. I feel we in ...

Restaurants and hotels in the hospitality industry often add an automatic service charge to customers’ bills. As we close out the year and head into 2026, businesses in the hospitality industry may ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Jun 26, 2021, 03:06pm EDT Jul 02, 2021, 08:52am EDT This ...

When people hear I speak in the hospitality industry, they usually assume I'm talking about hotels or restaurants. And yes, I've spoken to plenty of those groups. But I always remind audiences: every ...