Forbes

10 Ways AI Can Elevate Your Service And Operations Management

A multinational telecommunications company in Europe standardized on BMC's Helix Chatbot to serve over 120,000 employees across all divisions with self-help articles and catalog items and support ...
Business Wire

ServiceNow Revolutionizes Industry Workflows for Telecommunications, Financial Services, and Healthcare

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the leading digital workflow company making work, work better for people, today introduced new products for telecommunications and ...
Forbes

Harnessing The Power Of AI In Telecommunications

Claudio Saes is a partner and telecom practice leader at Bell Labs Consulting, a group of the award-winning Nokia Bell Labs. In the fast-evolving telecommunications industry, integrating artificial ...
Business Wire

Latest ServiceNow Platform Release to Accelerate Productivity and Digital Transformation with Modern Design, Expanded Hyperautomation Tools

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced its Now Platform ® San Diego release. With ...
Business Insider

Freshworks to Deepen its IT Service and Operations Portfolio with Acquisition of FireHydrant’s AI-Native Incident Management and Reliability Platform

SAN MATEO, Calif., Dec. 15, 2025 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH) has signed a definitive agreement to acquire FireHydrant, a provider of AI-powered Incident Management software. The ...