CDK now has a CDP. The retail automotive software provider has launched its customer data platform, designed to unify ...

In this article, we’ll examine these four retail engagement shifts and share how leading retailers are adapting their ...

Digital product passports have the potential to revamp the customer experience by reshaping the relationship between brands, products and consumers, experts say. These comprehensive digital records ...

Overview:Modern retail success blends strategy, data, and human connection to create meaningful in-store and digital ...

Charisma Glassman is Senior Partner & Global Head of Retail Advisory at Genpact, helping global brands transform the end-to-end value chain. In today’s retail environment, consumers expect more than ...

For years, retail companies feared their brick-and-mortar stores risked being starved into oblivion as larger and larger numbers of consumers opted for the ease and convenience of online buying. Now ...

In "Personalized: Customer Strategy in the Age of AI," Mark Abraham and David Edelman emphasize that in today’s hyper-competitive landscape, delivering a seamless, tailored customer experience is ...

Retailers must prepare for a paradigm shift in commerce, where autonomous agents act as customers rather than mere tools, according to a top official of a ...

The company unveiled Gemini Enterprise for Customer Experience (CX) on Jan. 11, at NRF 2026 in New York. The AI-powered ...

In the highly competitive world of retail and ecommerce, brands must deliver personalized and relevant customer experiences to stay ahead. Tailoring product descriptions, marketing campaigns and ...

The Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today’s increasingly digital shopping environment.

In an uncertain economic environment in which overall consumer financial health, total deposits, annual household income and total investments are declining, retail bank customer satisfaction is on ...