Have you ever found yourself frustrated while trying to get help from a customer support agent that just didn’t seem to understand your needs? Whether it’s a simple question about a product or a more ...

CNET’s expert staff reviews and rates dozens of new products and services each month, building on more than a quarter century of expertise. Ionos, formerly 1&1 Ionos, is a web-hosting and data ...

Zendesk today announced it has acquired Cleverly.ai, a Lisbon, Portugal-based platform that finds answers to customer’s questions by creating a knowledge layer on top of apps. Zendesk says it will ...

1. Prioritize customer feedback. 2. Invest deeply in your product and R&D. 3. Offer reliable customer service. 4. Be transparent and deliver on your promises. 5. Show how and why you care. Perhaps you ...

I’ve been writing a lot about AI and the digital customer experience (CX). Many of the executives I interview and the articles I refer to are all about how AI is revolutionizing, changing, helping and ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

In this hyper-competitive market, startups need more than a good product and a pitch. You need to provide an experience that makes customers choose you and stick with you– even when they have other ...

If the past 18 months have showcased one thing, it’s the fact that the pandemic has struck millions of households with financial and emotional challenges. Thankfully, some companies have gone above ...