How The New Luxury Client is reshaping Canadian luxury retail through ritual, clienteling and emotional connection.

When AI platforms begin to control the customer journey end to end, loyalty becomes the inevitable next layer. Owning how shoppers find, decide and pay creates a natural gateway to owning how they ...

Retail today is about creating relationships and immersive environments. When developers design spaces that reflect a ...

Retail has mastered personalization and omnichannel engagement. Now it’s hospitality’s turn to catch up and take control of its guest data. Unsplash+ For decades, restaurants were built on a single ...

As we emerge from the upheaval of the past year, brands face a daunting challenge: forging meaningful connections with customers in a volatile and shifting consumer environment. Traditional tactics — ...

New platforms and services use sensors, AI-driven analytics and mobile-enabled payments to provide a more customized and efficient shopping experience.

The key to a consumer’s heart involves much more than offering convenience or an appealing product assortment, according to Retail Innovation Conference and Expo keynote speaker Ken Hughes. To really ...