During the height of the COVID-19 pandemic, companies saw just how critical it was to obtain real-time customer feedback and related customer data for delivering consistent customer experiences. Now ...

INFORMS Journal Information Systems Research Study Key Takeaways: In real-time feedback the relationship source (peer, subordinate or supervisor) plays a role: the feedback tends to be more critical ...

Opinions expressed by Entrepreneur contributors are their own. Research is a crucial component of any successful business decision. One of its most popular and effective forms is focus groups, where ...

The back of an ambulance is one of the most demanding clinical environments in healthcare. EMS providers must make fast, high stakes decisions while managing airway, ventilations, monitoring, ...

The emergency room is a stressful and unplanned way to begin a patient journey, and the Ruth and Harry Roman Emergency Department at Cedars Sinai in Los Angeles is one of the nation's busiest. Staff ...