By J. N. Halm In the world of customer service, feedback is the breakfast of champions. Managers across industries regularly ...

Why is positive feedback so important? The Gottman Institute conducted research showing that the "magic" relationship ratio of positive to negative interactions was 5:1 for healthy personal ...

When it comes to giving negative feedback at work, the so-called "compliment sandwich"—praise, criticism, praise—may no longer be effective, according to ongoing research from the Ivey Business School ...

Praising good performance is easy, but what about those times when someone on your team needs a kick in the butt more than a pat on the back? In that case, you’ll need to give some negative ...

I have some bad news. If you want to be a good manager, or even team member for that matter, you’ll need to get comfortable giving negative feedback. It’s not going to be high-fives and roses all the ...

Max just closed his laptop after a brutal weekly check-in with his boss. The entire conversation focused on Max’s performance: how he’s missing deadlines and turning in subpar work, and how it’s ...

Q: How do I give negative feedback? A: File this one under necessary but uncomfortable workplace conversations. It doesn’t matter if you are a new manager or have been a boss for decades, giving ...

When I was in college, I received a lot of negative feedback. I guess I should’ve expected it. My major was creative writing, and critiquing my peer’s work (and having my work critiqued) was a part of ...