Loyalty is no longer about points and tiers, it’s earned trip by trip through immediate value and convenience. Travelers aren't as loyal as airlines and hotels might hope. That's the finding from our ...

Baltimore: "We're always striving to improve our level of service," explained Susan, then adding "but we aren't comfortable with the data we're getting from our firm's client satisfaction surveys. Do ...

There are tons of casual dining restaurants to visit to enjoy a nice meal. From Applebee's to Hooters, the possibilities are endless. But which one has the most loyal customers? Foursquare, a location ...

Brand Keys, in compiling its 28th Annual Customer Loyalty Engagement Index, found that loyalty is more complex today, just as the consumer, the marketplace and marketing have become more complex. But ...

For more on the nuances of customer loyalty in the US, you can find here the full fourth Customer Loyalty Index. About Emarsys Emarsys, an SAP company, is the omnichannel customer engagement platform ...

A new study ranks Apple with the third top customer loyalty in tech, despite having the highest number of support and complaint-related searches than any other tech company at 1.2 million average ...

AI is not simply enhancing loyalty programs; it is redefining what loyalty means and compressing the timeline for action.