Customer correspondence can be used to thank a customer for her business, to encourage prompt payment, to follow up on a transaction, or to respond to an inquiry or a complaint. Correspondence such as ...

Want to establish and enhance your reputation with your customers? Make sure the first impression you make is a great one. Previous articles have offered insights covering phone etiquette and using ...

On a personal level, companies appreciate and have much respect for customers who take the time to write and send letters of compliment. From a business perspective, organizations should respect these ...