Big Blue plans to bring aspect orientation, a technique that has been the subject of theoretical work for years, to commercial products this year and next. Martin LaMonica is a senior writer covering ...

WESTFORD, Mass.--(BUSINESS WIRE)--Today Aspect Software announced support of Microsoft Azure for its flagship Aspect Via™ Platform, a cloud solution for Contact Center Workforce Management. This ...

PHOENIX--(BUSINESS WIRE)--According to new research from the 2016 Aspect Consumer Experience Index, the desire for automated interaction is real. Forty-four percent of the respondents to the company’s ...

Integration brings Aspect’s enterprise-class Workforce Optimization to Amazon Connect cloud-based contact center Helps Amazon Connect users easily and accurately forecast and schedule agent staff ...

SAN FRANCISCO–(BUSINESS WIRE)–Vector Capital, a leading private equity firm specializing in transformational investments in established technology businesses, today announced the successful completion ...