In business, negative interactions with customers are just as common as positive ones. While it’s easy to dwell on the less-than-pleasant experiences that may make you question whether it’s worth it ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Grocery store workers do everything from stocking shelves to handling cash. The majority of grocery store workers must deal with customers no matter their job function, and this can be challenging, ...

In any industry, uncomfortable conversations can serve as transformative catalysts for driving meaningful change if organizations embrace open discussions and implement practical strategies to address ...

Learn how to build winning relationships, provide the right assistance at the right times, and effectively a variety of customers. Customer service care costs organizations billions of dollars each ...

Every person in a customer-facing role understands that there are some customers who are more difficult than others. Here are some ways to turn these customer interactions into more positive ...

Motivated and engaged agents—and happy, satisfied customers—aren't mutually exclusive in the contact center industry. In fact, customer experience (CX) and employee experience (EX) are two halves of a ...

Businesses of every type need to train employees in customer service. General customer service training topics, such as conflict resolution, communication and handling difficult customers are useful ...