In the contemporary landscape of customer service, the ascendancy of artificial intelligence (AI) marks a pivotal shift, one that accentuates the indispensable role of contact center specialists.

Everyone is anxious to return to normal life, but some things have changed since the start of the pandemic and might never go back to the way they were — particularly in the contact center space.

It was over 10 years ago when Marc Andreessen announced, "Software is eating the world." His prescient words have proven accurate as software services continue to transform sectors from retail to ...

In an era where contact centers are redefining customer experience, staying updated through industry events is essential for innovation and growth. As we navigate the dynamic landscape of customer ...