A Gallup study found that companies with highly engaged employees have 18% more sales because their teams are more likely to go above and beyond to improve customer service. People are at the heart of ...
A good business strategy relies on striking a balance between employee happiness and customer satisfaction. Successful companies learn how to walk the line between keeping their teams happy and ...
When we transitioned to employee ownership at BL Companies nearly two decades ago, I didn’t fully grasp how fundamentally it would change our organization. I knew it would be a financial shift.
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