Empathy is a strategic capability that has a direct impact on decision-making quality, trust, retention and organizational resilience.

When I was asked to write a book on empathy back in 2012, I dove into the research and found a great deal of confusion and a great many things that concerned me. First, there was very little agreement ...

Forbes contributors publish independent expert analyses and insights. I write about navigating the unspoken rules in today’s workplace. Empathy in the workplace has long been relegated to a ...

This post was written by Timothy Chan, a graduate of the University of Hong Kong who led the replication of the classic McCullough et al. (1997; 1998) discussed in this post. Gilad Feldman was Timothy ...