Customers have high expectations from the companies they choose to do business with. Around 80% of U.S. consumers surveyed by PwC indicated that "speed, convenience, knowledgeable help and friendly ...

Be easily reachable, answer their common questions and document areas that have room for improvement. Hire suitable representatives with a technical understanding of your products, keep a unique ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...

What’s the difference between a non-technology company building a customer-facing app and a tech company building and supporting a software-as-a-service (SaaS) product? One might suggest differences ...

Artificial intelligence (AI) is no longer just an add-on in customer service — it’s a core technology, enhancing speed, accuracy and scalability. But while AI excels at automation and data-driven ...

There is a worldwide surge in demand for cloud-computing and user-friendly software solutions that facilitate daily productivity. A global tech revolution is being led by advancements in fields such ...