A brand’s image in consumers’ eyes matters more today than ever, and public opinion plays an increasingly influential role in shaping that image. As a business owner, brand image is not something you ...
Brand reputation is built on consumer feedback. But overcoming the schism between a brand’s desired identity and how customers actually perceive it is a challenge that many new and even ...
Customer experience is no longer just a part of your business—it is your business. In a world where expectations are higher than ever, overlooking the importance of delivering excellent service can be ...
How a business handles customer service interactions increasingly defines its online reputation, yet, according to our recent survey that gives a list of the best and worst customer service brands, ...
Adam Petrilli is a reputation management expert and CEO at NetReputation.com, an award-winning Online Reputation Management (ORM) firm. Most businesses, at one time or another, will face some bad ...
It’s always smart to put your customer service standards on the operating table and give them a check-up to stay in sync with your audience. Meeting and exceeding high-quality standards with regard to ...
SAN RAMON, Calif.--(BUSINESS WIRE)--Reputation, the global leader in reputation performance management, today announced a strategic expansion of its platform, introducing powerful new features ...
There may be a growing crisis for the limited-service restaurant industry, according to the 2025 QSR Reputation Ranking Report by Chatmeter, which analyzed over 300,000 online reviews for 26 chains ...
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