How to get results when you make a customer complaint, according to this Delaware Valley consumer expert

Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.
NJBIZ

Study Communication Breakdown Tops Customer Service Complaints

Opinion Research Corp. of Princeton said today that in its latest “Ouch Point” study, one in five U.S. respondents, or 20 percent, cited “hard to understand representatives with thick accents” as ...
Forbes

8 Common Non-Product-Related Customer Complaints And How To Fix Them

Customer complaints are an inevitable part of running a business. Sometimes, despite our best efforts, customers may have a bad experience or encounter unfortunate situations that lead them to ...
Forbes

How Responses To Complaints Provide A Second Chance With Customers

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. It’s indisputable that online reviews have become one of the ...
CBS News

Customer Service Complaints Have Piled Up For Travel Agency GoToGate, And New Customers Have Meant New Complaints

ELK GROVE VILLAGE, Ill. (CBS)-- A long list of bad reviews and an F rating with a major consumer advocate aren't stopping an online travel agency from picking up new customers. As CBS 2's Tim ...
Consumer Reports

The Big Problem With Banks—and What to Do About It

Complaints about poor customer service, which usually have targeted online-only banks, are now hitting brick-and-mortar institutions. Many big banks have been cutting costs in recent years, which ...