Creating a single source of truth for customer data and a 360-degree customer view is a complex undertaking. Buying a solution rather than building one streamlines the process. Can you help your ...

No matter how impactful your brand is, or how many years of combined experience your service team has, your company’s customer experience is only as good as your ability to map it. In today’s business ...

Written by Edward Calvesbert, vice president of product management at IBM watsonx AI is only as good as the data it uses. If your AI agents don't have real-time access to reliable data from modern ...

While customer interactions in different industries are unique and nuanced, FirstSenseAI’s best-in-class AI engines and design modules enable enterprises to deliver fast, intelligent responses ...

In the intricate world of finance, there are a myriad of challenges influencing how financial organisations operate and serve customer needs. The emergence of challenger brands, new regulations like ...

Nowadays, many industries have implemented live customer interactions in their businesses. This allows customers to get their questions answered in real time and also provides businesses with valuable ...

In 2025, the integration of artificial intelligence into support engineering has revolutionized customer service, enabling companies to provide efficient, personalized and round-the-clock assistance.

DANIA BEACH, Fla.--(BUSINESS WIRE)--IntelePeer, a leading provider of AI-powered communications automation solutions, announces the availability of its Customer Interaction Intent Study valued at $25K ...

Emotional intelligence, or EQ, as it is often referred to, is your most critical element (yet likely your most overlooked) when delivering truly competitive customer service in your industry. I cannot ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Individuals and brands alike were impacted at the outset of the pandemic, as customers tried ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

The company employs a blend of conversational AI and real-time human understanding to help businesses and consumers engage in more productive conversations SANTA CLARA, Calif., Aug. 6, 2019 /CNW/ -- ...