Creating a single source of truth for customer data and a 360-degree customer view is a complex undertaking. Buying a solution rather than building one streamlines the process. Can you help your ...

No matter how impactful your brand is, or how many years of combined experience your service team has, your company’s customer experience is only as good as your ability to map it. In today’s business ...

Robotic Process Automation (RPA) is a technology with the potential to redefine the way businesses interact with their customers, shaping the future of customer interactions. At its core, RPA provides ...

This article originally appeared in the December 2007 issue of Business Communications Review magazine. Most customer service executives spend a considerable amount of time thinking about the need to ...

Written by Edward Calvesbert, vice president of product management at IBM watsonx AI is only as good as the data it uses. If your AI agents don't have real-time access to reliable data from modern ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In today’s rapidly evolving healthcare landscape, account managers are playing a pivotal ...

In the intricate world of finance, there are a myriad of challenges influencing how financial organisations operate and serve customer needs. The emergence of challenger brands, new regulations like ...

While customer interactions in different industries are unique and nuanced, FirstSenseAI’s best-in-class AI engines and design modules enable enterprises to deliver fast, intelligent responses ...

Every person in a customer-facing role understands that there are some customers who are more difficult than others. Here are some ways to turn these customer interactions into more positive ...

The smartphone has become the center of digital life. Every journey, from shopping to issue troubleshooting to entertainment, increasingly begins and ends on our mobile devices. For brands, this shift ...

NICE Ltd. has shown consistent revenue growth and positive free cash flow, demonstrating financial strength and stability. The company's focus on AI-driven customer experience solutions and cloud ...