The Digitization & Customer Intelligence webpage provides a clear, accessible path for distributors and manufacturers looking ...

When used for customer service, IPA enhances the customer experience with quick response times, round-the-clock availability, and virtually no human errors. Intelligent process automation (IPA) blends ...

This article originally appeared in the December 2007 issue of Business Communications Review magazine. Most customer service executives spend a considerable amount of time thinking about the need to ...

BARCELONA, Spain--(BUSINESS WIRE)--Gartner Supply Chain Symposium/Xpo – QAD Inc., a leading provider of next-generation manufacturing and supply chain solutions in the cloud, announced it will present ...

Customer intelligence is a process that gathers and analyzes information regarding customer behavior, aiming to understand their needs better, enhance engagement, and ultimately, drive business growth ...

Is the smart use of process intelligence the best route to digital transformation? BMW Group thinks so. Over the last eight years, the €155-billion ($US167-billion ...

At Celosphere 2025 in Munich, the German telco demonstrated how combining process mining with predictive AI enabled proactive customer interventions - offering a practical blueprint for ...

The B2B buying landscape has undergone a dramatic transformation in recent years. Advances in technology and the internet have rendered customers more knowledgeable, necessitating a shift in sales ...

Artificial intelligence and process intelligence aren’t just buzzwords — they’re strategic tools reshaping how organizations streamline operations, reduce inefficiencies and unify data across ...

At Celosphere 2025, six enterprise leaders from Pfizer, Deutsche Telekom, DHL, Standard Bank, and NN Bank revealed that "context for AI" - the vague concept vendors promote - actually means process ...

NEW YORK & MUNICH--(BUSINESS WIRE)--HFS Research today published a study 1 commissioned by Celonis and IBM Consulting that shows approximately 90% of surveyed enterprise leaders are suffering from ...

In one of his many chronicled adventures, famed fictional detective Sherlock Holmes exclaims, “Data! Data! Data! I can’t make bricks without clay.” It’s a quote every business leader can identify with ...