BYD has acknowledged it must “do better” with after-sales support in Australia following customer frustration over repairs and parts delays.

Last week I was on vacation, and had planned to take a week off from writing Datafication Nation. But the trip didn’t start as I’d hoped, and it inspired me to offer a challenge to all entrepreneurs ...

The rise of the CXO hasn’t fixed customer experience. It’s masked the real problem: ownership without execution.

GREEN BAY, Wis. (WSAW) - Customers are voicing their frustration with Cellcom over the company’s service outage, now in its fifth day. Cellcom has been posting periodic updates on its Facebook page ...

Nitin Rakesh is the CEO and Managing Director of Mphasis and coauthor of the award-winning book "Transformation in Times of Crisis." Who would believe a reliance on horsepower heavily shaped the ...

Editorial Note: Talk Android may contain affiliate links on some articles. If you make a purchase through these links, we will earn a commission at no extra cost to you. Learn more. Vodafone promises ...

Have you ever unpacked your grocery order, excited to make a recipe, only to find a weird substitute for a key ingredient? While some might find oatmeal raisin a satisfactory replacement for chocolate ...