The American Customer Satisfaction Index’s (ACSI) annual Retail and Consumer Shipping Study for 2026 found that several ...

The American Customer Satisfaction Survey rates hundreds of companies in dozens of categories. In its latest study, the Retail and Consumer Shipping Study 2026, Amazon.com Inc. (NASDAQ: AMZN) topped ...

This avalanche of survey requests doesn’t even help improve products or services, experts say.

Walmart ranked poorly in a new American Customer Satisfaction Survey. When it comes to earnings, though, this retailer stands out.

When it comes to customer satisfaction, COVID-19 raised the stakes, with consumers quickly becoming accustomed to having retailers and other service providers respond to their needs as rapidly as ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Survey response rates are dropping because customers feel brands ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. NEW YORK (PIX11) – The MTA is encouraging ...

Automotive manufacturers scour their private polls just as fastidiously as politicians do theirs, but the big difference is that there is never a "judgement day" for the car makers because they keep ...

BRITAIN’S worst energy suppliers have been revealed, as some of the biggest companies were accused of letting customers down ...

PROVIDENCE, R.I. (WPRI) — The Rhode Island Public Transit Authority (RIPTA) wants to hear from its riders. The agency on Monday launched its annual customer satisfaction survey, which can be filled ...