Forbes contributors publish independent expert analyses and insights. Dr. Cheryl Robinson covers areas of leadership, pivoting and careers. When people think of pivoting, it is often limited to their ...

Beyond clicks and likes. Engagement that drives loyalty is bidirectional, relational and continual. Extend your perspective beyond superficial metrics like clicks and likes. Loyalty is more than ...

Massimo began his career in new media in 1995. Three years later, he founded the company and is recognized as one of the most important internet entrepreneurs in Italy. He was Technical Internet ...

Sales automation technology has transformed how organizations connect with their customers, enabling levels of personalization and efficiency in sales operations never before possible. As these ...

Customer satisfaction and loyalty are at the core of most customer-centric organizations' business goals because a satisfied and loyal customer means increased sales, referrals and profit margin.

WALTHAM, Mass.--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Pega Customer Engagement Blueprint, a generative AI-powered collaboration ...

In this rapidly expanding digital economy, the number and variety of digital devices that customers use to interact with companies continue to grow - from emails, social media and video conferencing ...

Empowering brand enthusiasts. Harness the organic advocacy of brand enthusiasts within local communities as a potent strategy for cultivating a lively brand connection with customers. Crafting ...

Post-sale customer engagement, an often-overlooked part of the customer life cycle, helps B2B companies with customer retention, loyalty, growth, and advocacy, according to a new report from Forrester ...

Customer engagement in banking refers to the interactions and relationships between a financial brand and its customers that cultivate a sense of loyalty, involvement, and investment in the bank's ...

Sezzle SEZL has witnessed an outstanding 74.2% year-over-year surge in its gross merchandise volume (GMV) in the second quarter of 2025. This is not one-off growth, but rather a consistent trend ...

Healthy Choice Wellness Corp. (HCWC), which operates 19 natural and organic grocery stores across six states, recently provided a shareholder update focusing on its growth strategies for 2025. The ...