It feels like the more technology a company deploys in its call center, the more it results in the worst customer experience possible. What used to be a personal conversation with a specific person is ...

5 Types of Call Centers to Attract and Serve Your Customers Your email has been sent Discover how you can leverage different types of call centers to improve customer support and enhance operations.

It’s a common scenario: a customer receives a call from an unknown number. Assuming it’s spam, they decline the call and continue on with their day. Only hours later, upon listening to the voicemail, ...

In today’s world of customer service, the use of digital messaging channels is steadily rising, so it’s easy to overlook how central voice and telephony are for connecting brands to their customers.

Liam Dunne is the Co-founder and CEO of Klearcom, a global leader in customer call path testing & real-time contact center optimization. In today’s world, where everyone is looking for convenience and ...

The call routing procedure is effected promptly upon receiving the customer call, with no need for preliminary interaction with the customer before routing the call. The method calculates outcome ...