The second annual Rakuten Ready Time Study takes a look at real-time customer order for pickup experiences across restaurants, retailers, and grocers during the pandemic. It covers in-store pickup, ...

Retailers of any size that fail to understand competition has fundamentally changed—from decades of product-driven practices to a true customer focus driven by share-of-wallet and lifetime value—are ...

Salesforce surveyed over 3,500 consumers worldwide to understand what customers need, and how companies can deliver the best customer service experience during the COVID-19 pandemic. Every two weeks, ...