6 Ways to Automate Key Elements of a Call Center Workflow Your email has been sent Small improvements to your call center workflow can lead to big wins. Learn how to ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

Different projects require different workflows. In data annotation platforms, flexible workflows help manage quality, speed, and complexity. Rigid workflows can lead to delays and errors, especially ...

There’s an emerging consensus in the Great Customer-Service Debate—the one that pits human contact against automated self-service. It’s that the best answer is for the two sides to join forces.

Microsoft on Monday offered details about the coming end of SharePoint 2013 workflow for Microsoft 365 users, which lets organizations automate business processes. Microsoft has two dates for ...

Automation is one of the fastest growing trends in the business world today, and it’s not difficult to see why. Lowered costs, lighter workloads, and huge efficiency boosts are all too juicy for ...