SEOUL, South Korea--(BUSINESS WIRE)--Hyosung ITX (KRX: 094280) signed a CS infrastructure development contract with CJ Hello and built “xtrmSolution,” a system to assist a customer contact center with ...
eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...
Learn exactly how automatic speech recognition allows call centers to take advantage of voice data and better serve customers. Automatic speech recognition (ASR) technology has gotten a lot better in ...
Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...
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