Hosted on MSN

Call center employee gets great feedback for sounding natural, but then a new supervisor tells her to stick to the script

Imagine working in a call center where you have a script to follow. Would you read it word for word, or would you deviate from the script to sound more natural instead of robotic? In this story, one ...
Hosted on MSN

Call center employee refused to give a mom her son’s schooling details, and he later found out that the mom wanted to cancel her son’s admission

This user shares how an annoying mom wouldn’t stop asking for his son’s schooling details until the son made it clear why he had kept his information confidential. Check out the full story. Obligatory ...
The Gazette

Alliant to transition 140 of its call center employees

The Gazette offers audio versions of articles using Instaread. Some words may be mispronounced. Alliant Energy call center employees in Iowa will “transition” to being employees of InnoSource, a ...