The balanced scorecard is a set of financial and non-financial measures regarding a company's success factors, from four interrelated perspectives: financial, customer, internal business processes, ...

Definition: A set of principles and analytic techniques for improving an organization’s performance in four general areas: financials, customers, learning and internal processes. What it means: ...

In the early 1990s, two business experts set out to design a new way to track corporate performance by looking not just at bottom lines such as profits and share prices, but at all the operations they ...

The balanced scorecard (BSC) can be an effective way to organize and manage an organization's business activities, by ensuring balance across major areas of focus. But while many organizations have ...

Introduced by Harvard Business School professor Robert Kaplan and colleague David Norton, the Balanced Scorecard has remained an enduring tool used by thousands of organizations to align business ...

My recent post Executing Strategy with the Balanced Scorecard generated a number of thoughtful comments from both users and critics of Robert Kaplan and David Norton's Balanced Scorecard (BSC) ...

A group of local educators from one my community’s largest public school systems recently invested a portion of their valuable summer time off in attending a week of leadership training hosted by ...

As many as 70% of all companies that implement balanced scorecards fail to generate real business value through their use, according to research from The Hackett Group, a business advisory firm. While ...

This research was financially supported by Deloitte Australia and the Insurance Council of Australia. In-kind support was also received from the Australian and New Zealand Institute for Insurance and ...

No matter how much we advocate the science of marketing, its art has not disappeared. Take the balanced scorecard, for instance. In the tradition of marketing creativity, a graphical document—the ...

Medical Command leaders expect that cascading the Army Medicine Balanced Scorecard (BSC) to MEDCOM's major subordinate commands (MSC) will better align the entire organization towards achieving its ...