Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...
Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...
Sometimes people look for someone to blame when accidents happen even if it doesn’t make any sense. What would you do if a customer tried to blame your store for their problem instead of taking ...
Atlanta Black Star on MSN
'I Fell to the Ground': Memphis Arby’s Employee Fired After Defending Herself Against Angry Customer Who Jumped Counter and Attacked Her While Hurling Rac…
An Arby’s employee in Tennessee says she was fired after she defended herself with a butcher knife and a fry basket when an ...
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