Amazon Prime customers are the latest group of consumers to be targeted by scammers. Here's how to stay one step ahead of bad actors.

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Beware this iPhone Amazon scam. Amazon recently hit the news headlines after a “recovery impossible” ransomware attack targeted Awaken Web Services users. The iPhone 16 has also seen security coverage ...

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

At Amazon, “Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.” That ...

A Reddit user's post about receiving a tiny pencil sharpener in an oversized plastic shipping package sparked outrage online, highlighting ongoing concerns about wasteful shipping practices from major ...

Amazon accuses Perplexity of security risks, account access Says its Comet AI agent degrades customers’ shopping experience Earlier Perplexity called the move a threat to user choice Added that it ...

It combines direct customer refunds, additional compensation, and operational commitments aimed at reforming how Amazon ...

Update, July 19, 2025: This story, originally published on July 17, has been updated with additional information from Amazon regarding account attack trends following a warning emailed to 220 million ...

Whether it’s a glowing review or a critical one, acknowledging feedback shows that you value your customers’ opinions. A simple “Thank you for your feedback” can go a long way in establishing rapport.

TL;DR: An Amazon customer received a concrete brick instead of a new RTX 5080 GPU, which is a new twist on such stock mishaps. This could be related to the retailer's practice of inventory commingling ...

As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...