HOUSTON, Tx. -- A former 911 operator is accused of hanging up on emergency calls. Our sister station KTRK in Houston, Texas, went looking for Crenshanda Williams Wednesday afternoon. The former ...

Add Yahoo as a preferred source to see more of our stories on Google. Ricardo Martinez II spent more than a decade as a 911 dispatcher, handling thousands of emergencies as US 911 centers face a ...

Oneida County has contracted with Prepared, which is a public safety technology company, to make the handling of calls to dispatchers more efficient.

MADISON (WKOW) -- In a 911 communications center, every second counts. But, critical seconds can be lost when non-emergency calls fill the lines. That's why Dane County said it's in the process of ...

Ricardo Martinez II spent more than a decade as a 911 dispatcher, handling thousands of emergencies as US 911 centers face a nationwide staffing and funding crisis. Across the country, emergency call ...